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How to keep hold of your most valuable assets, your cleaners

Due to rapid shifts in how people work and the stress caused by a global, once-in-a-lifetime crisis, the cleaning industry now has additional tasks on its hands to improve employee well-being and thus improve employee retention in the wake of The Great Resignation.

Due to the raised levels of hygiene during the pandemic, cleaners have faced a much higher workload and increased stress in helping their employers maintain their much scrutinised KPIs and SLAs. Although this burnout has also been felt by all industries due to rapid shifts in how people work and the stress caused by a global, once-in-a-lifetime crisis, the cleaning industry now has additional tasks on its hands to improve employee well-being and thus improve employee retention in the wake of The Great Resignation.

In order to adapt to the changing landscape of the world of work, the cleaning industry and many other service industries such as hospitality and retail need to figure out how to increase employee retention and avoid out-of-control employee turnover.

What can be done?

Increase wages - faced with skyrocketing costs of living, people will be unwilling to stay in jobs where their pay is insufficient and unlikely to increase in the near future. Not offering raises to at least offset the rapid rise in inflation is a real-term pay cut for your employees, which certainly won’t make them feel appreciated after all their hard work throughout the pandemic.

Payroll streamlining: To make the process of paying your employees run more smoothly, you should invest in payroll software that’s reliable and hassle-free. With this software, you’ll be able to access accurate reports on your payroll finances and reduce your paperwork, benefitting you and the environment.

Most cleaning contractors will be involved with all stages of the employee lifecycle: recruitment, onboarding, development, payroll, retention and exit. Multiply this by the number of employees you process, and the day-to-day people management process becomes a complex task. By integrating automation, analysing data and embracing cloud-based information intelligence, efficiency and the entire process can get a whole lot easier. It’s entirely possible to move away from stacks of paper and an overflowing inbox.

It’s all too easy for employees with paper-based timesheets to enter incorrect times of arriving and leaving site or round up their hours. Overpayment will often happen as the employee is paid based on those incorrect hours or rates.  Couple that with huge volumes of attendance data that need retyping from timesheets or cards into the payroll system by back office administration staff, and it’s easy for mistakes to be made and inaccuracies to go unnoticed.

Modern time and attendance software technology enables operations managers to verify attendance in real-time, and eliminates the need for paper timesheets thereby streamlining payroll reporting. A massive reduction in the administrative burden of paper timesheets can result in substantial savings in payroll processing including the elimination of time sheet fraud, reduction in payroll overpayments, discrepancies, disputes, and time spent on supervision. The technology significantly reduces the potential for fraud and time-keeping disputes as it enables Payroll Managers to compare actual hours worked against planned hours, therefore significantly reducing the chance of over-payments.

An integrated Workforce Management System will include scheduling, payroll and invoice reporting so that employees can be allocated, pay rates assigned and payroll extracts can be produced. Seamless integration means that tailored reports can be created quickly and easily. The method and frequency of how people are paid can have considerable impact on how they manage their finances and how they approach their daily duties. Financial stress can be a distraction at work for employees, and many employers recognise the direct impact it can have on productivity and engagement.

Ezitracker has recently launched an updated version of the White Paper: a GUIDE TO PAYROLL STREAMLINING FOR FM & CLEANING COMPANIES

DOWNLOAD WHITE PAPER

Reference: http://www.europeancleaningjournal.com/magazine/articles/latest-news/the-great-resignation