Nearly half of UK business services workers waste 10 minutes per hour in their working day due to ineffective technology

Date: 04th Jun 2018

According to the 2018 Connected Worker survey by Deloitte, just under half (49%) of respondents said they waste an average of ten minutes for each hour worked, in a median 35 hour week.

Of the reasons given, 44% cited issues with technology, such as non-working or lack of devices as the main reason for not being productive at work. Workers compensate for the lack of employer provided technology with their own devices, with eight in ten (81%) already using their personal smartphones for work purposes. Over half (54%) of the workers feel they have the skills to use more technology at work.

James Yearsley, lead services partner at Deloitte, said:

“Our research has found that the majority of workers are both willing and able to use more technology at work. While employees are using personal devices to increase their productivity at work, they only gain the benefits if their employer links the devices to the company systems. Business services companies need to do more to provide a productive environment for their employees.”

The majority of administrative tasks are carried out manually rather than digitally. For instance, 56% of workers manually fill out or input work related forms and 64% manually complete timesheets. Just under half of all employees (47%) feel that with the right technology they could work much faster.

Yearsley added: “Documents such as timesheets are crucial to businesses. They are used for a range of purposes from pricing to billing clients. Completing timesheets manually not only risks errors but also adds unnecessarily both time and costs as supervisors and managers have to input data into systems, rather than the workers doing it directly.

“Our research shows that the most common reason for business services companies not investing in technology is the lack of budget. Companies that do invest, will be able to set new parameters for both pricing and quality of service, and be more competitive. The technology can help them to document the value they create, while businesses that stick to traditional methods will not be able to.

“Companies that do not have enough budget for technology should focus on simpler solutions including open-source and app based tools. In addition they could also work with technology vendors to identify different models for investing.

“Providing workers with the relevant technologies will create a more positive working environment, boost productivity and recover the investment, often already over a short period of time.”

Christian Berenger, Managing Director Ezitracker said:

“The results of this survey are really interesting. Eight in ten workers use their personal smartphones for work purposes to make jobs easier and a staggering 56% of workers still manually fill out or input work related forms.We are starting to see a huge increase in demand from companies with exactly this problem.Those that manage remote, cleaning and maintenance workers are now benefiting from being able to verify attendance in real-time, eliminate timesheets, and streamline payroll reporting.Ezitracker allows them to automate key operations and improve their workforce productivity at the same time.

Ezitracker provides end-to-end, web based, remote workforce management solutions which benefit a diverse range of industry sectors including commercial cleaning, facilities management, security and temporary employment. Part of HAS Technology Group’s comprehensive portfolio of award winning products used to deliver operational efficiencies, increase service quality and safeguard remote workers.

Customers benefit from:

  • significant cost savings through use of unique and patented technologies
  • market leading service continuity and scalability
  • seamless integration with other software solutions
  • continuous product innovation from industry-leading research & development.
  • The Group Companies already provide software solutions and related services to more than 70 Government agencies and over 1000 private and third sector Companies globally.
    * Please enter an email address