Enhanced connectivity could see productivity gains of £1.5k per employee for cleaners and maintenance workers

Date: 14th Oct 2019

UK businesses stand to benefit from £34.1 billion in productivity gains if their workforce had better access to connectivity, according to research released by O2 Business. Better access to tools and data could see each worker gain an extra 3.14 hours a week, or almost 18 working days a year. (Or £1500 per employee over a year for the cleaning and FM sector).

As the only major advanced economy that is expected to record slowing productivity growth this year (according to data published by think-tank, The Conference Board), investment in connectivity could provide a welcome boost to UK productivity levels, following the Bank of England’s recent warning that Brexit has cut output per worker by up to 5%.

In the second major study of its kind in five years, O2’s report – entitled Business without Boundaries: The role of connectivity in business growth – has found that enhanced connectivity could deliver overall time savings of 3.14 hours per week for each employee – or an extra 18 working days a year, representing a significant advantage for workers and British business. Giving people the ability to work where, when and how they want can reduce time commuting to fixed places of work, enabling a more efficient use of working time.


Since O2’s first Smarter Working Britain report in 2014, good progress has been made in the uptake of tools that enable wider adoption of remote working, with Britain’s biggest businesses already benefiting from a productivity boost of up to £10.5 billion as more workers split their time between office locations and working from home.[1] However, if all employers embraced the potential benefits of offering a range of connectivity tools and technology – such as video conferencing and real-time collaboration apps – the UK economy could see an additional £14.7 billion in productivity gains for SMEs, and a further £19.4 billion for large companies.


Jo Bertram, Managing Director, Business at O2, said:

“The definition of the workplace is changing at an ever-increasing pace. For many industries, gone are the days when work was a place you go. Now it is a thing you do – wherever, whenever and however you want. Businesses have already made great strides in enabling their people to make the most of the digital tools that can help them work smarter. Modern, digitally-enabled workforces aren’t just convenient and productive. Our research shows that businesses believe that digital connectivity is critical to achieving higher levels of customer satisfaction, thanks to faster response times – which can ultimately help to grow the bottom line of a business. And it’s only set to continue: milestone innovations like the arrival of 5G connectivity will be most transformative in business, redefining the modern workplace and how businesses interact with their customers, employees and suppliers.”

Potential productivity gains by worker type (average GVA gain per worker):

  • Mobile customer service workers (£2,211)
  • Office hoppers (£1,953)
  • Mobile knowledge workers (£1,711)
  • Mobile task workers (£1,477)
  • Desk huggers (£1,359)


READ OUR RELATED ARTICLE Contract Cleaning: Embrace the Digital Future with Workforce Technology - here


Christian Berenger Ezitracker MD said:

The need to ensure contract compliance, validate service delivery and automate key processes has never been higher. Handheld and wearable devices that we all take for granted in our personal lives allow managers to collaborate more effectively and manage staff better. It’s easy to see why business models based on a digital platform are appealing – there is much less admin (and where there is, it’s often almost fully automated), and it’s far more responsive. By gathering data and analysing it real-time, it to helps them to work smarter, create efficiencies and raise standards. Our technology enables employers of large and small workforces of cleaners and maintenance workers (Mobile Task Workers) to maximise on the value from these potential productivity gains.”

Download: A Cleaning Contractor’s Guide to Workforce Management Technology here.

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