Founded in Edinburgh over 25 years ago, leading commercial cleaning provider Spotless Commercial Cleaning Ltd have benefited from improved management control, better customer relations and cost savings of over £8,000 per annum since introducing Ezitracker.
With offices in London, Edinburgh, Newcastle, Aberdeen and Glasgow, Spotless Commercial Cleaning have experienced year-on-year growth, becoming one of the most dynamic cleaning contractors within the UK, employing over 1,000 cleaners and servicing around 800 active contracts. With such scale Spotless needed a system capable of improving the management of remote working staff and enabling all cleaning provision to be monitored. And increasingly a number of clients were insisting on some system of attendance verification.
Before taking on an electronic monitoring system like Ezitracker, companies are naturally concerned as to how employees will adjust to it; if it will be too complex and end up unused or without the full benefits realised. However, Ezitracker clients soon discover that it’s actually remarkably easy to use and staff quickly adapt to it as Sheila Yates, London Director for Spotless, comments, “I had prior experience of Ezitracker having used it at a previous company and had always been impressed with its reliability and ease of use, and so it was not a difficult decision to opt for Ezitracker as I knew it was the perfect solution for our needs.
“Our staff recognise the benefits of Ezitracker as much as we do. There is no longer any room for error when it comes to pay day and so by logging in and logging out of the system staff know we will pay them accurately. If they don’t log in or log out as instructed then they understand they won’t get paid. It’s been very effective.”
Spotless have been delighted with the improvements they’ve experienced following the introduction; they especially appreciate the alert feature sent to a designated manager when an employee has not arrived at a particular site by the required time. The alert can be sent as a text message, voice message or email to a specified address. Management are therefore immediately informed when a site worker has failed to log in on time, enabling management to respond instantly and take action before any unwelcome call from the client.
As Sheila Yates says, “If a priority site has been missed or not attended by the required time, we contact the client to arrange an alternative and the customer is confident we know what is going on with our staff. The proactive approach is far more professional than being informed by an irate customer that work has not been completed.”
Reduced payroll costs - estimated by Spotless to amount to at least £8,000 per annum as a result of more accurate data; with paper timesheets being replaced with real-time information on the actual staff hours worked and eliminating discrepancies between the actual and report hours.
Improved operating efficiencies - with staff resources switching to more productive work; staff no longer spend time on unproductive processing of paper timesheets and now focus on providing high quality service delivery.
Significant decrease in payroll and invoice queries, with both staff and customers recognising the accuracy and reliability of Ezitracker’s verified time & attendance reports - this has again resulted in cost savings, with valuable management time no longer tied up in trying to resolve time-consuming queries.
Increased contract retention rates through improved service levels, stricter cost control and improved operating efficiencies.